Experience


Mutual Mobile

Associate Director, Information Systems (Feb 2014-Present)

  • Direct and manage IT-related systems for entire company.
  • Manage individuals to help support and improve overall efficiency of the organization.
  • Develop third-party application integrations to reduce manual work and enable cross-system reporting.
  • Providing engaging user experiences for internal and external tools, especially for lead-generation or revenue-generating efforts.
  • Create real-time reports and dashboards for executives to monitor the business.
  • Collaborate with clients and vendors to ensure secure and reliable connectivity for development and QA resources.
  • Support all aspects of operations including facilities, HR, finance, and front desk as need exists.

Information Systems Administrator / Developer (Nov 2012-Feb 2014)

  • Enable real time information-based decision making for executives, managers, and project leads.
  • Manage company’s entire salesforce deployment, integration with marketing and time tracking systems, and all user management.
  • Develop and maintain internal information system portal.
  • Build a custom expense management solution with integration to corporate credit card service.
Bazaarvoice

Salesforce Support Developer (Jan 2012-Nov 2012)

  • Tracking metrics off of business hours to get better insight into our cases and identify potential bottlenecks
  • Creating advanced dashboards and administration interface for reducing the manual work involved in identifying available resources
  • Create and maintain dashboards for the Support team
  • Running ad-hoc reports for other stakeholders and management teams

Technical Support Engineer (Jan 2011-Jan 2012)

  • Provided technical support for Bazaarvoice Clients

Awards

  • 2012 Culture Award (Peer-Nominated)
  • 2012 Q2 Top Team Member for Client Operations
  • 2011 Science Fair Winning Project

More information: https://www.linkedin.com/in/kylevarga